Capita works closely with local authorities across the UK to address some of society’s biggest challenges and create better outcomes. Our services touch the lives of every resident, business and visitor – from maintaining community spaces and supporting local businesses to delivering welfare support, housing advice, and homelessness services. We’re committed to partnering with district councils to tackle cost-of-living pressures and rising service demands, offering thought leadership, innovation, and practical solutions that help build thriving communities.

At Capita, we see AI not just as a technological upgrade, but as a strategic imperative for local government. Whether it’s helping district councils manage aged debt more efficiently or transforming frontline services to better engage citizens, our AI solutions are designed to amplify human potential – not replace it. With over 200 live use cases and deep partnerships with hyper-scalers like Microsoft and Salesforce, we’re already delivering smarter, faster, and more empathetic services. We’re not just talking about the future, we’re building it. We’re doing this responsibly and transparently, with councils at the heart of the transformation.

Alun Parfitt, Strategy Director – Local Public Services

 

Local government services to improve outcomes | Capita

 

See also: 

Ensuring LGR facilitates digital transformation: a DCN/Capita roundtable

‘I’d like 20 robots by 2025’: councils discuss radical transformation