Fairness in aged debt: Using AI to improve collections without losing the human touch
By Ed Crouch, Market Development Director, Capita Managing aged debt is a significant challenge for councils, impacting financial management and public services. Totals of £5.5 billion in council tax and £2.5 billion in national non-domestic rates remain unpaid and...
Growth, reform and trust: Creating places that deliver the potential of LGR
DCN invited Inner Circle Consulting to produce a paper setting out how places might best respond to the challenges and opportunities of local government reorganisation. “The greatest risk is losing momentum and settling for change that isn’t change. Instead, LGR must...
Council shake-up must promote sustainable reform over short-term fixes
Reorganisation could create larger versions of dysfunctionality, warns independent report Local government reorganisation (LGR) risks reinforcing the status quo by creating “bigger, suboptimal organisations”, which fail to bring about a step change in public service...